Ontario-wide and Local shipping info
May 18, 2020
In response to the ongoing Covid-19 pandemic, we’ve made some changes to how our beer is available from our brewery. Our main priority is to ensure the health and safety of our staff, our customers, and everyone in our community. We’re now offering Province-Wide Home Delivery, Free Local Delivery, and an option to pick up your order from our Welly Walk-Up Window at the brewery. Here’s how it all works:
Province-Wide Home Delivery
- Shipping rates are $10 flat on orders over $50 to any address in Ontario.
- Deliveries only occur Monday through Friday. Orders will be delivered within 2-3 business days (and often sooner). Orders placed on Friday afternoon and on the weekend will not ship until Monday.
- Orders will be sent by a 3rd party courier who will be offering contactless delivery. Government-issued ID will be required for age verification, and they will accept it through a window or door, if necessary.
- Please include your complete address at checkout. Including a buzzer number or any other delivery details. Our courier isn't able to contact you by phone to complete delivery or deliver to PO Boxes.
Free Local Home Delivery
- We’re offering free local delivery in Guelph, Kitchener-Waterloo, Cambridge, and area on orders over $75. Any address in our local delivery zone qualifies.
- We offer same day home delivery 7 days-a-week in our local delivery zone for orders placed before noon.
- This is contactless delivery but we will need someone 19+ to be home to receive the order. Please meet our driver at the entrance (front door, lobby, porch, etc) and be prepared to show proof of identity / age (from a distance) if requested.
- The delivery window will generally be between 1 and 7pm, 7 days a week. When your order is leaving the brewery, you will get an email notification and our delivery driver will send you a text message when they are heading towards your stop.
Welly Walk-Up Window
- In order to minimize contact and maintain social distance, we are offering an option to pre-order your beer online and pick up from our Welly Walk-up Window at our brewery.
- Place your order online and select “Pick up” at checkout.
- We will process your order and have this ready for pick up usually within 1-2 hours when we are open. You will receive an email to confirm that your order is ready for pickup.
- Orders can be picked up from the Welly Walk Up Window 11am-6pm 7 days a week. Please bring proof of identification.
- While we ask that you pre-order your beer in order to help our staff have your order ready and ensure we are maintaining adequate social distancing, we will also be able to serve you without an order during our open hours.
If you have any questions about ordering, delivery, or pick-up please email us at email@example.com or give us a call at 800-576-3853
Please be respectful of social distancing and thanks for your patience and understanding with us as we work together to make it through this. As you know, Covid-19 is already having a massive impact on small businesses and workers in Ontario, especially in the brewing and hospitality industry. So thanks to everyone who has gone out of their way to help support independent local businesses like ours, it really means a lot right now.
Please be safe and thanks from the entire Welly family!